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ORDER INFORMATION

We accept Visa, MasterCard, American Express and Discover Credit Cards. Purchases may be paid with Postal Money Orders or Cashier's/Bank Checks in U.S. Dollars for all orders, but will be placed on hold until payment is received. The option to pay by Money Order or Cashier's Check is part of HatCountry's checkout procedure. You may also contact us at orders@hatcountry.com or 1-800-915-HATS. Sorry, we do not accept personal checks or CODs. Orders will not be shipped until full payment has been received.

We use the Skip Jack Secured Socket Layer (SSL) which encrypts data from the Internet to our location, to insure the safety of all orders placed on Hatcountry.com. This is verified by the McAfee Icon displayed on our site. If your web browser handles the SSL protocol, your credit card is as safe as the Internet currently handles. We are also protected by ScanAlert wihich tests daily for hacking vulnerabilities on our site. This means our site is compliant with the following services:

MasterCard SDP (Site Data Protection)
SDP is the MasterCard "Site Data Protection" program. ScanAlert's HACKER SAFE certification, and its underlying vulnerability auditing technology, has been tested and certified by MasterCard International to meet the requirements for remote vulnerability assessments of MasterCard's SDP compliance regulations.

ScanAlert's vulnerability audits are also fully accredited to meet the requirements of Visa USA's Cardholder Information Security Program (CISP) and Visa International's Account Information Security Program (AIS), as well as the American Express DSS and Discover Card DISC standards. For more information regarding the MasterCard Site Data Protection program we recommend you visit the official MasterCard SDP website.

ScanAlert HACKER SAFE
Sites certified as HACKER SAFE are tested daily to pass all external vulnerability audit recommendations of the Department of Homeland Security's National Infrastructure Protection Center (NIPC), the SANS/FBI Top 20 Internet Security Vulnerability list as well as the vulnerability audit requirements of Visa's CISP and AIS, MasterCard's SDP, American Express' DSS and Discover Card's DISC security standards.

HACKER SAFE sites are also certified to be in compliance with the network perimeter security criteria mandated in such regulations as: the Health Insurance Portability & Accountability Act (HIPAA), the Gramm-Leach-Bliley Act (GLBA), the Sarbanes-Oxley Act (SOA) and the Government Information Security Reform Act (GISRA), as well as Canada's Personal Information Protection and Electronic Documents Act.

SANS / FBI Top 20 Vulnerability Test Compliant
Indicates this device has been specifically tested and certified to pass the SANS/FBI Twenty Most Critical Internet Security Vulnerabilities Test as of your latest security audit.

The SANS/FBI Top Twenty is a consensus list of vulnerabilities that are updated from time to time. Although there are thousands of security incidents each year, the overwhelming majority of successful attacks target one or more of these twenty vulnerable services. For more information, please visit the SANS Top 20 Vulnerabilities accredited vendor list.

Cancellation Information:
Your credit card will be billed at time of purchase.
If you wish to cancel the order please notify us within 24 hours of the purchase and we will refund your credit card. If you wish to cancel you order after 24 hours have past, a $15.00 or 15% of purchase price restocking fee, whichever is greater, on standard orders will be charged on all return purchases. Please refer to our return policy for further information on special orders.

You will receive two Order Confirmation e-mails immediately after you click the "ConfirmOrder" button. One will pertain to your actual credit card transaction while the other will contain your order details. If you receive a decline for any reason on you credit card transaction email please contact us right away so that we may get your order processed as soon as possible. The emails you receive from us will only pertain to the order you place with us, we do not sell or share personal information with any other company or individual. Please save all emails received from us as if you do contact us about your order this information will be valuable and allow us to quickly answer any questions you may have.

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