At Hatcountry we aim to please, but if you are for any reason
unhappy with the item you purchased please contact us within 20 days
of the items ship date by e-mailing us at returns.exchanges@hatcountry.com
or call 1-800-915-HATS (4287) so that we can issue you a Return
Merchandise Authorization number (RMA#). Please note that all closeout
sales are final.
All refunds and exchanges must be requested within 20 days from the
date your product left the warehouse ( regardless of when you actually
took delivery of the product). Your items must reach us within 30 days
from the ship date. Items received after 30 days will NOT be accepted
for return or exchange. Items returned after the 30 day period has
expired will be shipped back to the customer at their expense.
Exceptions will be made for international shipments.
Ship all returns and exchanges to:
Hatcountry/Returns and Exchanges (RMA#)
843 Wooddale Road
East Stroudsburg, PA 18302
* RMA# must be clearly labeled on the outside of the box.
Provide written detailed instructions with the return stating your
name and the order number. Indicate any exchanges. Include style,
color and size of the exchange item. If you have any questions please
feel to contact us for further information.
Returns must meet ALL Applicable Criteria:
*Closeout sales are FINAL and will not be accepted for returns or
exchanges.
*A valid Return Merchandise Authorization (RMA) must be clearly marked
on the box.
*Products must be returned to Hatcountry in un-used condition and in
their original packaging (hang tags, manufacturer’s box, packaging
paper, plastic bags, etc.)Please be sure to package well.
Items showing any signs of wear such as removal of tags, finger
prints, makeup stains, sweat stains, reshaping, scuffs on sloes or
leather, or removal of accessories are not eligible for return or
exchange.
* When returning Boots or Shoes do NOT use the boot box as the outer
shipping box or tape it closed. Use a second box to return the boots
in or wrap the box in brown packing paper / plastic.
* Do not add Styrofoam pellets to the box. They make a mess and we try
our best to use Green shipping methods.
Hatcountry will inspect the returned purchase and refund your money
or send out the exchanged product, provided you meet the conditions
listed above within 1-2 weeks. Please allow 4-7 weeks for special
order items. If the returned items do not comply with any of the
criteria listed above, they will be shipped back to you at your own
cost.
Exchanges: Re-shipping costs for all exchanges will be based on the weight of the item and zip code. In most cases it will be equal to the original shipping cost for the item.
Special order items and Standard orders over $500.00 are based on item value. For Special order and Standard order items greater than $500.00 please see Returns below.
Returns: A standard $5.00 or 10% up to $15.00, whichever is greater, restocking fee will be applied to all “Standard Order” returns valued under $500.00. All "Standard Orders" returns valued over $500.00 are subject to a 20% fee for returns and exchanges. Special order items manufactured specifically for the
customer are subject to a 20% fee per item on returns and
exchanges, where the value of a single item is over $100.00. Special
order items are marked in the item descriptions. Delivery charges
will NOT be refunded.
Hatcountry does not cover the shipping cost unless the item delivered
was damaged upon receipt or the wrong item was shipped. If this
happens to be the case contact us immediately and provide explanation
of said damage so that we may take appropriate action. We must be
contacted within 1 week of the delivery date. If we are contacted
after 1 week, we will assume that the product was not damaged during
delivery.
Holiday Returns:
All holiday orders placed between November 1 and December 25th qualify
for a returns approval, RMA#, through January 15th. After January 25th
we will no longer accept any holiday returns or exchanges. Holiday
returns are subject to the standard return policy.
Cancellation Information:
Your credit card will be billed at time of purchase. If you wish
to cancel your order, please notify us within 24 hours of the purchase
and we will refund your credit card. After 24 hours we will only be
able to cancel the order if it has not been picked for shipping by one
of our warehouses. If you wish to cancel you order after 24 hours
have past, a $15.00 or 15% of purchase price restocking fee, whichever
is greater, will apply to all special orders.
The above stated Returns and Exchange Policy is FINAL. Our
arrangements with our suppliers and manufacturers allow us no room to
make exceptions. Hatcountry reserves the right on all exchanges or
refunds to have the final say.
Thank you for shopping at Hatcountry.
