RETURNS AND EXCHANGES
At Hatcountry we aim to please, but if you are for any reason unhappy with the item you purchased please contact us within 20 days of the items ship date by e-mailing us at returns.exchanges@hatcountry.com or call 1-800-915-HATS (4287) so that we can issue you a Return Merchandise Authorization number (RMA#). Please note that all closeout sales are final.
All refunds and exchanges must be requested within 20 days from the date your product left the warehouse ( regardless of when you actually took delivery of the product). Your items must reach us within 30 days from the ship date. Items received after 30 days will NOT be accepted for return or exchange. Items returned after the 30 day period has expired will be shipped back to the customer at their expense. Exceptions will be made for international shipments.
Ship all returns and exchanges to:
Hatcountry/Returns and Exchanges (RMA#)
6021 Woodale Road
East Stroudsburg, PA 18302
* RMA# must be clearly labeled on the outside of the box.
Provide written detailed instructions with the return stating your name and the order number. Indicate any exchanges. Include style, color and size of the exchange item. If you have any questions please feel to contact us for further information.
Returns must meet ALL Applicable Criteria:
*Closeout sales are FINAL and will not be accepted for returns or exchanges.
*A valid Return Merchandise Authorization (RMA) must be clearly marked on the box.
*Products must be returned to Hatcountry in un-used condition and in their original packaging (hang tags, manufacturer’s box, packaging paper, plastic bags, etc.)Please be sure to package well.
Items showing any signs of wear such as removal of tags, finger prints, makeup stains, sweat stains, reshaping, scuffs on sloes or leather, or removal of accessories are not eligible for return or exchange.
* When returning Boots or Shoes do NOT use the boot box as the outer shipping box or tape it closed. Use a second box to return the boots in or wrap the box in brown packing paper / plastic.
* Do not add Styrofoam pellets to the box. They make a mess and we try our best to use Green shipping methods.
Hatcountry will inspect the returned purchase and refund your money or send out the exchanged product, provided you meet the conditions listed above within 1-2 weeks. Please allow 4-7 weeks for special order items. If the returned items do not comply with any of the criteria listed above, they will be shipped back to you at your own cost.
Delivery charges will NOT be refunded. Special order items manufactured specifically for the customer are subject to a 20% restocking fee per item on returns and exchanges, where the value of a single item is over $100.00. Special order items are marked in the item descriptions
Hatcountry does not cover the shipping cost unless the item delivered was damaged upon receipt or the wrong item was shipped. If this happens to be the case contact us immediately and provide explanation of said damage so that we may take appropriate action. We must be contacted within 1 week of the delivery date. If we are contacted after 1 week, we will assume that the product was not damaged during delivery.
Holiday Returns:
All holiday orders placed between November 1 and December 25th qualify for a returns approval, RMA#, through January 15th. After January 25th we will no longer accept any holiday returns or exchanges. Holiday returns are subject to the standard return policy.
Cancellation Information:
Your credit card will be billed at time of purchase. If you wish to cancel your order, please notify us within 24 hours of the purchase and we will refund your credit card. After 24 hours we will only be able to cancel the order if it has not been picked for shipping by one of our warehouses. If you wish to cancel you order after 24 hours have past, a $15.00 or 15% of purchase price restocking fee, whichever is greater, will apply to all special orders.
The above stated Returns and Exchange Policy is FINAL. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions. Hatcountry reserves the right on all exchanges or refunds to have the final say.
Thank you for shopping at Hatcountry.
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