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Ordering Information

Placing a Hatcountry order can be done at any time through our online checkout page. You can create an account to keep track of your orders or just check out as a guest. The choice is up to you. Customer Service is also available to place orders by phone at 1-800-915-4287, M - F 9:00 to 5:00 est.

We offer a variety of payment options for flexability

Payment methods:

    • • Credit Card: Visa, MasterCard, American Express and Discover Credit Cards
    • • PayPal Express Checkout
    • • PayPal Credit
    • • Check or Money Order

 

Note that purchases may be paid with Postal Money Orders or Cashier's/Bank Checks in U.S. Dollars only for all orders, but will be placed on hold until payment is received. Sorry, we do not accept personal checks or CODs. Orders will not be shipped until full payment has been received.

Order processing

Allow up to 1 business day for new pending orders to be processed by our customer service department and sent over to either production or shipping, based on the items orders. Orders are processed on weekdays only in the order they were receive. Each item on our site is stamped with its expected delivery time. If our warehouse anticipates any additional delay a customer service rep will contact you by e-mail or phone. Please contact us if you need an item by a specific date.

Cancelling your order

Your credit card will be billed at time of purchase. If you wish to cancel an order, please notify us within 24 hours of the purchase, and we will refund your credit card. If you wish to cancel you order after 24 hours have past, a 15% of purchase price cancellation fee will be charged to all special order and production items.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We use the Go Daddy Secured Socket Layer (SSL) which encrypts data from the Internet to our location, to insure the safety of all orders placed on Hatcountry.com. This is verified by the Go Daddy Icon displayed on our site. If your web browser handles the SSL protocol, your credit card is as safe as the Internet currently handles.

We are also protected by McAfee Secure which tests Hatcountry.com daily for hacking vulnerabilities on our site. Sites certified as McAffee Secure are tested daily to pass all external vulnerability audit recommendations of the Department of Homeland Security's National Infrastructure Protection Center (NIPC), the SANS/FBI Top 20 Internet Security Vulnerabilitie list as well as the vulnerability audit requirements of Visa's CISP and AIS, MasterCard's SDP, American Express' DSS and Discover Card's DISC security standards.

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