Stetson Big River – Shapeable Straw Cowboy Hat

Size Charts are located directly above the "Color" and "Size" options on the product page. Look for the text "Size Chart" and click it. A size chart specific to the product that you are looking at will pop up. Please note that sizing differs between manufacturers so check each product separately. If you are between sizes we suggest selecting the larger size.

We are constantly getting in new stock, so check back frequently. If we don't have what you are looking for, no problem. Email us at orders@hatcountry.com. We will let you know when it will be back in stock and/or send you some suggestions including similar styles that are currently available in the color and size you need.

Need to add an item to your order? Do you need to change the color or size? Did you enter the wrong shipping address? No worries, it happens to all of us. As long as you reach out to us within 24-48 hours of placing the order, we can help you to make adjustments provided it has not shipped yet. Email any updates to orders@hatcountry.com. Make sure you include the order number and any other information needed to update your order.

Returns & Exchanges are available for orders shipped within the last 30 days. Holiday orders between Nov. 1st to Dec. 25th are eligible until Jan. 25th. Items must be unworn and in original condition. Outlet items are final sale. Items damaged in shipping should be reported to Hatcountry by emailing orders@hatcountry.com within 1-3 days so our staff can resolve the issue. For more information see the "Returns & Exchanges" link at the bottom of the page.

We pride ourselves on delivering the items that you want and need fast! Orders are processed for shipping within 1-3 business days. We take care to package your items securely to ensure that they come to you in pristine condition.  If you need items quickly be sure to let us know and we will be more than happy to help.

All orders are shipped via FedEx or USPS Priority Mail. Most orders are shipped from our main warehouse in North Carolina; some ship from other warehouses within the US. We will email your tracking numbers as soon as your order is shipped.  You'll be able to track your order's entire  journey to your doorstep. 

Do you have questions? Feel free to contact us at any time. Just email us at orders@hatcountry.com. We are here to help with any questions or concerns you might have. Customer Service is available M-F 10:00 - 2:30 EST. Emails are returned within 24 business hours.

Catering to the needs of outdoor enthusiasts, cowgirls, and cowboys alike, since opening our very first hat stand in 1973. We've been on a journey of continuous improvement, always striving to offer the latest in top brand merchandise while maintaining our unwavering commitment to quality and customer service. As the internet era emerged, Hatcountry courageously stepped into the digital arena, pioneering online sales of cowboy hats and boots in 2002. Today, our online footprint spans the globe, welcoming customers from all corners who effortlessly discover their ideal Western wear with a few simple clicks.

Hatcountry operates from multiple warehouses strategically located across the United States, ensuring swift, reliable delivery to our valued customers worldwide. Through enduring partnerships with esteemed brands like Stetson, Resistol, Charlie 1 Horse, Laredo, Bullhide, Minnetonka Moccasins, Dorfman, Ariat, Roper, Dan Post and more, Hatcountry proudly offers a diverse array of stock high-quality items, all crafted with the utmost care and attention to detail. Our commitment to excellence doesn't stop at cowboy hats. We've curated a comprehensive collection of western wear, from boots to apparel and accessories. We also carry an extensive collection of fedoras, flat caps, and wide brim hats just right for city life and outdoor adventures. 

We pledge to provide every customer with unparalleled service, becaue each customer's unique. We go above and beyond, ensuring every interaction is personally tailored. Our dedication to quality is unwavering. Every product offered must meet our rigorous standards. We strive to create an environment where each customer feels valued and appreciated. Our customers deserve the same level of care and attention to detail that you'd receive from a trusted friend or family member. Your satisfaction is top priority! Whether you have a question, concern, or simply need advice, our team of friendly, knowledgeable experts can help. We continue to grow, but our commitment to excellence is steadfast - At Hatcountry, you're not just a customer – you're family.