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Hatcountry Hassle-Free Returns and Exchanges
Customers may return or exchange any purchase, with the exception of Closeout items, within 30 days of the product's delivery. Authorization is not needed for the return.
If you wish to exchange or return your item, please send to the following address:
Hatcountry Returns and Exchanges
240 South Main St
Nazareth, PA 18064
Information to be Included: Please include with all returns and exchanges a note instructing us whether you will be returning your item for refund or exchanging your item and, if so, for which item, size, and color. If applicable, please fill out the returns sheet provided in your box in lieu of a note. Your Customer PO number must be included with all returns.
Packaging: Please return all items in original packaging and in unworn condition. Please do not use custom boot and hat boxes as the shipping box. They are considered part of the product and should not be taped or marked.
Outlet Section: Closeout Sales are Final Saleand will not be accepted for return or exchange.
Holiday Returns: All holiday orders placed between November 1 and December 25 qualify for an extended return period through January 25th. After January 25th we will no longer accept any holiday returns or exchanges.
Return Processing: All refunds and exchanges will be processed as quickly as possible, generally within one week from receipt. During heavier seasons this timeline may be subject to change. Please allow 4-7 weeks for special order items to be produced prior to re-shipment.
Exchanges: Customers are responsible for all re-shipping costs, even if the order qualified for free shipping on the initial purchase. Re-shipping costs for all exchanges will be based on the weight of the item and zip code to which it is being delivered.
Returns: Special order items manufactured specifically for the customer, which are marked as 4-7 week production items in the product description, are subject to a 15% restocking fee per item. (There will be NO re-stocking charged fee on Stocked and 1-4 week items.)
Non-Refundable Costs: Shipping charges will not be refunded for standard returns and exchanges.
Damages: If your order was received damaged or defective, then this policy does not apply. Contact our customer service department at Info@Hatcountry.com within 7 days. Provide customer service with a digital photo of the damaged item's so we can better assist you.
If you have any further questions, please feel free to contact us toll free at 1-800-915-4287.