Refund policy

Doesn't fit like you expected? Looking for something else? No worries, we've got you covered!

 

If you're not completely satisfied with your purchase you may return or exchange any purchase, with the exception of Outlet / Closeout items, within 14 days of the delivery. Need a little more time to shop? We also offer store credit towards a future purchase.

 

Click Here To Start A Return

 

Re:do Returns: Customers now have the option to pay $2.98 at the time of purchase to later qualify for free return shipping on their order. ( Excludes International Orders)

Please note that this does not include the cost of exchange shipping which is an additional fee charged at the time that the exchange is processed.

If you did not purchase Re:do you can still use our return portal above and purchase a return label.

Bonus! Choose "Store Credit" instead of a refund and we will also add an additional $5.00 credit to your store credit!

 

Information to be Included:  A sheet of paper / packing slip with your name and order number must be included in the box. 

Packaging: Return all items in original packaging.

• DO NOT use custom boot and hat boxes as the shipping box. They are considered part of the product and should not be taped or marked. 
• Returned items must have no visible signs of wear or use
• Returned items must have tags still on and be returned in original packaging
  

Final Sale Items: ALL items in our outlet section are marked as "Closeout" items. They are Final Sale and will NOT be accepted for return or exchange.

Holiday Returns: Holiday orders placed between November 1 and December 25 qualify for an extended return period through January 14th. After January 14th we will no longer accept any holiday returns or exchanges.

Return Processing: All refunds and exchanges will be processed as quickly as possible, generally within one week from receipt. During heavier seasons this timeline may be subject to change. 

Exchanges: Customers are responsible for all re-shipping costs, even if the order qualified for free shipping on the initial purchase. Re-shipping costs for all exchanges will be based on the weight of the item and zip code to which it is being delivered.

Non-Refundable Costs: Shipping charges will not be refunded for standard returns and exchanges.

Damages: If you received the incorrect item or your order was received damaged or defective, then this policy does not apply. Contact our customer service department at support@Hatcountry.com within 7 days. Provide customer service with a digital photo of the damaged item's so we can better assist you. 

If you have any further questions, please feel free to contact us at Support@Hatcountry.com.